Return Policy
This Return Policy (“Policy”) outlines the terms and conditions for returning or exchanging products (“Products”) purchased from the Winners Groups website (“Website”). Our goal is to ensure your complete satisfaction with every purchase. If you receive a damaged, spilled, or defective Product, please follow the guidelines below. Note that returns, exchanges, or refunds are not available for Products disliked by the customer or if the wrong Product was ordered.
- Eligibility for Return/Exchange You may be eligible for a return or exchange if the Product is damaged, spilled, or defective upon receipt. Returns or exchanges are not permitted for any other reasons.
- How to Request a Return or Exchange To request a return or exchange:
- Contact Us: Email our customer support team at info@winnersgroups.com within 1-3 days of receiving the Product. Include your order number, a description of the issue, and any relevant photos or documentation.
- Return Authorization: Await instructions from our team before returning the Product. Do not return the Product without authorization.
- Return Shipping: If authorized, you must return the Product at your own expense using a trackable shipping method and insure the package for its full value.
- Inspection and Processing Once we receive the returned Product, we will inspect it to verify the reported issue. If confirmed to be damaged, spilled, or defective, we will either issue a refund or arrange for an exchange. Refunds will be processed to the original payment method within 10-15 business days, and shipping charges are non-refundable. If eligible for an exchange, a replacement Product will be sent to you at no additional cost, subject to availability. All return requests will be processed within 3-7 days of receiving the request.
- . Contact Us For any questions or concerns about this Policy, please contact us at info@winnersgroups.com. By using the Winners Life Training and Consultancy or Winners Education & Charitable Trust Website, you acknowledge that you have read, understood, and agree to be bound by this Policy.
